If the Chrome browser on your laptop is not up to date, your using the internet may become frustrating as you experience unusual glitches.

Checking to see if your Chrome browser needs an update is one of the first steps to take to troubleshoot the difficulties you are experiencing while using Google Chrome.

Step 1. On your computer, open Chrome.

Step 2. At the top right, you will see an icon displaying 3 dots. (shown on image above)

Step 3. If an update is pending, the icon will be colored:

Green: An update was released 2 days ago.

Orange: An update was released about 4 day ago.

Red: An update was released at least a week ago.

If you do not see a pending update, go back to the 3 dots displayed in the top right of your browser.

Step 1: Scroll down to Settings.

Step 2: Select About Google Chrome.

Step 3: Select Check for Updates.

Step 4: Your Browser will then download and relaunch chrome if an update is found.

The browser saves your opened tabs and windows and reopens them automatically when it restarts.

Attached is a video on how to check to see if an update is available on your Chrome browser.

https://drive.google.com/file/d/13L6rrIiRqdJ5rgYemSaqyJZryZu5SR_M/view

Changing your RSU2 Google password is a great way to keep your account secure. You should also change your password and notify your administrator if any suspicious activity is noted on your account.

To change your password, follow the steps below.

1) First go to the Waffle at the top right of your inbox screen.

2) Next, select Account.

3) On the left side of the screen, select Security.

4) Next, scroll down to Password.

5) Input your old password and hit verify.

6) You will then create a new password. We recommend using at least 8 characters and including both numbers and letters in your password. Special characters are also recommended for additional security.

Please see the video below for a step-by-step tutorial on how to change your password and improve the security of your RSU Google account.

https://drive.google.com/file/d/18_dvavl4XnwadzYOdsnNZzOCFKfFaV3P/view

If you are experiencing additional frustration while using Google Chrome to access the internet, you may have an extension that is conflicting with apps or websites you are attempting to utilize.

Corrupt extensions can also cause your Chrome Browser to have additional popups, and an unfamiliar home page, for example.

To check the extensions you have installed on your Chrome browser, follow the steps below.

Step 1. At the top right of your Chrome Browser, select the 3 dots.

Step 2. Scroll down and select Settings.

Step 3. On the left panel, select Extensions.

Here you will view all of the extensions your chrome browser has installed.

Removing any extensions that look unfamiliar or that you don't use is a great way to begin troubleshooting your Chrome browser's odd behavior. If you have any questions about an extension please feel free to reply with the extension you are questioning.

If you are confused because your Google docs/ chrome browser says "Save as PDF" when you are attempting to print, please follow the steps below to access the printers that are available to print to.

1) Select the Printer icon on the top left of your screen.

2) You will see "Save as PDF" displayed in the Destination column. Please select the down arrow next to the words "Save as PDF".

3) Scroll down to "See more"

4) You will then be brought to the list of printers available for you to print to. You can select any of the printers on that list.

A video of the steps above is attached here.

https://drive.google.com/file/d/1YOwWay4SNM8HUORIajsyu8MUQ176FgRF/view

If you aren't seeing the printer you are looking for, you may need to add a printer to your MacBook. Please see the tutorial for adding a printer to your MacBook below.

https://drive.google.com/file/d/1QkCaMrhvfLOSBWrFFj0gCNfUZ8znaI_c/view

If there is a printer you wish to use but you are not finding it available in the list of printers you to choose from, please follow these steps to add a printer to your MacBook.

1) Go to the Apple in the top left of your MacBook.

2) Scroll down to system preferences.

3) Select Printers & Scanners.

4) Select the + symbol to add a new printer.

5) Find the printer in the list.

6) Select add.

https://drive.google.com/file/d/1QkCaMrhvfLOSBWrFFj0gCNfUZ8znaI_c/view

RSU2 has all safety precautions in place to keep your account secure. There are a few ways you can further improve the security of your account. Password maintenance is recommended every 90 days, or if suspicious activity is noted. Please notify your administrator of any suspicious activity immediately.

To change your password, follow the steps below.

1) First go to the Waffle at the top right of your inbox screen.

2) Next, select Account.

3) On the left side of the screen, select Security.

4) Next, scroll down to Password.

5) Input your old password and hit verify.

6) You will then create a new password. We recommend using at least 8 characters and including both numbers and letters in your password. Special characters are also recommended for additional security.

Additionally, we recommend enabling 2 step verification.

To enable 2 step verification, please follow the steps below.

1) First go to the Waffle at the top right of your inbox screen.

2) Next, select Account.

3) On the left side of the screen, select Security.

4) Next, scroll down to 2 step verification.

5) Provide a personal phone number or email for google to use to verify your account logins. This means that every time you use a new browser, a new device, or log in after 30 days, you will get prompted to confirm it is you logging in to your RSU account. You can confirm your identity using the personal email or phone number you provide.

Please see the video below to walk through the process of changing your password or enabling 2 step verification.

https://drive.google.com/file/d/18_dvavl4XnwadzYOdsnNZzOCFKfFaV3P/view

Scammers frequently use email to trick you into giving them your personal information. They also know how to make their emails look like a source you know and trust. Scammers will mask themselves by pretending to be a familiar source and request personal information. This is called Phishing.

Phishing emails can be tricky to identify. Here are some ways to identify a phishing email.

1) The email is asking you to provide funds.

2) The email is asking you to verify personal information, such as a credit card number or social security number.

3) The email is requesting that you open a suspicious link or attachment.

If you have received a suspicious email, immediately report it to your administrators. Additionally, avoid clicking ANY links or providing ANY personal information. We also recommend you report the email as SPAM using the stop sign with the exclamation mark inside at the top of your inbox.

To check the extensions you have installed on your Chrome browser, follow the steps below.

Step 1. At the top right of your Chrome Browser, select the 3 dots.

Step 2. Scroll down and select Settings.

Step 3. On the left panel, select Extensions.

Here you will view all of the extensions your chrome browser has installed.

Removing any extensions that look unfamiliar or that you don't use is a great way to begin troubleshooting your Chrome browser's odd behavior. If you have any questions about an extension please feel free to reply with the extension you are questioning.

If you have emails mistakenly flagged as spam, use these settings to ensure these emails make it to your inbox (and get your attention when they do).